FAQ

What are the shipping times for your products?

We take 1 day to process your order and then 2-3 working days to deliver it to you. Depending on the shipping method you chose when you placed your order.

Do you ship anywhere in the world?

Yes, we do. We ship worldwide.

Where do you ship from?

Our offices are located in Switzerland.

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. If you feel that you need help tracking your package or would like more information about your package, please contact us by email at team@empxror.com

Is my personal information kept private?

Your personal information is kept private and confidential, and will never be shared with a third party. For more precise information, please check the dedicated section Privacy Policy.

Do you have a refund policy?

We do our best to resolve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the claim is made within 14 days of the order date and the product(s) concerned is (are) not on sale. For more information, please read more about our refund policy refund policy link.